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Windows 10 and not being able to browse the Internet

There have been a number of people calling to say that they can receive email, yet cannot browse the internet when trying to browse using Windows 10 – any browser.

This is an annoying Windows 10 “feature” that seems to have been introduced with the recent anniversary update.

Below are steps that seem to help get things back on track:

  • In the search box or click on the search icon (round circle) in the taskbar.
  • Type “cmd”.
  • Search results should be shown with “Command Prompt” at the top.
  • RIGHT, yes RIGHT, I meant RIGHT, RIGHT! click the “Command Prompt” and select “Run as Administrator”.
  • In the black box type:
    • “netsh winsock reset catalog” and press Return / Enter.
    • “netsh int ip reset” and press Return / Enter.
    • “exit” and press Return / Enter – the black box will close.
  • Restart the computer.
  • Keep calm and make some tea